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  • How much do you charge for servicing?
    We have a range of services available, with prices starting from £55 (+VAT). Please see our Servicing & Repairs page for more information.
  • How often should I get my ebike serviced?
    We recommend that you have your ebike serviced every 1,000 miles. Please see our Servicing & Repairs page for more information.
  • Are you qualified bike mechanics?
    Yes - We have extensive electric bike experience and in addition we are also Cytech certified mechanics.
  • I think I have broken my bike, can you take a look and fix it?
    Yes - We offer bike repairs, with costs starting from £40 per hour (+VAT). Please see our Servicing & Repairs page for more information.
  • Do your ebikes come with a warranty?
    Yes - All of our brand new Awesome ebikes come with a 12 month warranty. If you are purchasing a used or demo Awesome ebike, this will come with a 3 month warranty.
  • Do you charge for delivery?
    Deliveries within England and Wales are free of charge. Scotland and Northern Ireland deliveries are £50. Islands, Highland and International, please contact us to confirm delivery costs.
  • Can I collect my Awesome ebike from your shop in Kent?
    Yes you can. Once your ebike is ready for collection, we will notify you and arrange a collection date and time. We will also help you load your bike into your vehicle.
  • Do you take Cycle to Work vouchers?
    Yes, we do take various Cycle to Work vouchers. Please see our Cycle to Work information page.
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